Q1: ___________is the managerial function that monitors organisational performance towards the attainment of organisational goals 

  1. Planning 
  2. Controlling 
  3. Organising 
  4. Directing 

Q2:_________is the scientific technique through which F.W Taylor devised the concept of Assembly line 

  1. Motion study 
  2. Time study 
  3. Method study 
  4. Standardisation and simplification 

Q3: Rate of saving and investment. money supply in the economy, public debt , volume of imports and export are components of ____ dimension of business environment

  1. Economic 
  2. Political 
  3. Legal 
  4. Social 

Q4: Identify the statement that does not refer to the feature of business environment 

  1. Dynamic nature 
  2. Innovative 
  3. Totality of external forces 
  4. Specific and general forces 

Q5: Mr. Raj is the MD of the wrist watch company. He has systematically divided the work among all the departments  to ensure clarity in thought and action. so that work is carried on smoothly without any interruptions. Identify the importance of planning highlighted in the above case. 

  1. Planning reduces overlapping and wasteful activities 
  2. Planning promotes innovative ideas 
  3. Planning facilitates decision making 
  4. Planning reduces the risk of uncertainty

Q6: In a manufacturing concern. division of work into key functions will include production, purchase, marketing accounts and personnel. These departments may be further divided into sections. Which type of structure is highlighted here? 

  1. Divisional structure 
  2. Functional structure 
  3. Rational structure 
  4. Organisational structure

Q7: It is defined as the framework within which managerial and operational tasks are Question: performed. Identify it. 

  1. Span of management 
  2. Organisational structure 
  3. Informal organisation 
  4. Delegation

Q8: Vasu is a hard working employee in the organisation. He has been working as a junior clerk for the last five years. As Srinath, the senior clerk retired he expected to fill the vacant position. But instead of vertically shifting Vasu. the company  appointed Raman as a senior clerk through a placement agency. Vasu felt demotivated and frustrated. 

Identify the limitation of external sources of recruitment discussed above. 

  1. Lengthy process 
  2. Dissatisfaction among existing staff 
  3. Danger of inbreeding 
  4. Competition spirit is hampered 

Q9: Controlling function of an organisation is_________

  1. Forward looking 
  2. Backward looking 
  3. Both forward and backward looking 
  4. Neither forward nor backward looking

Q10: In a bulb manufacturing unit. the range of defective bulb is decided at 5%. Any deviation that goes beyond the permissible limit of defect is to be brought to the notice of supervisor.

Identify the concept of one of the functions of management highlighted here.

  1. Control by Exception 
  2. Critical Point control
  3. Controlling
  4. Key results areas

Q11:Which of the following is not a limitation of controlling ? 

  1. Difficulty in setting quantitative standards 
  2. Resistance from employees 
  3. Ensuring order and discipline 
  4. Costly affair

Q12: Quantitative standards should be set so that it is easier to match the actual performance with the desired (planned) performance. 

Identify the function of management discussed above. 

  1. Planning 
  2. Controlling 
  3. Staffing 
  4. Directing 

Q13: The cost in the process of raising fund through equity is known as______ 

  1. Financial risk 
  2. Cost of debt 
  3. Floatation cost 
  4. Cost of capital 

Q14: A trading organisation comparatively needs_____investment in fixed  assets as compared to a manufacturing organization.

  1. Lesser 
  2. larger 
  3. Moderate 
  4. Negligible 

Q15:  Rajat is planning the break up of his finance to know the amount of capital that he will utilize to purchase fixed assets and current assets. Identify the financial decision taken by Rajat 

  1. Investment decision 
  2. Financial decision 
  3. Dividend decision 
  4. Capital structure 

Q16: Debt normally does not cause_______

  1. a dilution of control 
  2. a dilution of flexibility 
  3. a dilution of cost 
  4. a dilution of equity 

Q17: Rohit has 500 shares of Ruchi Soya Ltd. Ruchi Soya further issued 1.00.000 equity shares and offered Rohit to buy 1 more equity share for every 5 shares held by him. Identify the method of floatation 

  1. Right issue 
  2. Private placement 
  3. Offer through prospectus 
  4. offer for sale 

Q18: Beneficial owner account with a deposltory participant for holding and transfer of securities is also known as_________ 

  1. Securities Account 
  2. Demat Account 
  3. Share owner Account 
  4. Securities owner Account  

Q19: According to the Consumer Protection Act 2019, identify who among the following cannot file a complaint. 

  1. Any registered consumers' association 
  2. Central Government or any State Government 
  3. One or more consumers on behalf of numerous consumers having the same interest 
  4. A person who avails of any service for any commercial purpose

Q20: Mohini went to a shopkeeper to buy hair oil. The shopkeeper forced her to buy a Question: particular brand of oil out of various brands available with him. Which right of Mohini has been violated? 

  1. Right to be informed 
  2. Right to choose 
  3. Right to safety 
  4. Right to be heard

Q21: " ISI Mark" is found on 

  1. Electric goods 
  2. Spices 
  3. Jewellery 
  4. Woolen clothes

Q22: If a technology required to convert the idea of product offering is available it is known as ____feasibility analysis. 

  1. Economic 
  2. Financial 
  3. Commercial 
  4. Technical 

Q23:  As the volume of advertising is getting more and more expanded it is becoming Question: difficult to make advertising messages heard by the target prospects. This will affect the ___ of advertising 

  1. Social values 
  2. Preference 
  3. Effectiveness 
  4. Criticism  

Q24: That part of a brand which can be recognised but cannot be utterable is called______

  1. Brand name 
  2. Trade mark 
  3. Brand mark 
  4. Patent  

Q25: Which one of the following is not true about objections to advertising? 

  1. Advertisements which make similar claims confuses the buyer 
  2. Advertising is a very economical mode of communication 
  3. Advertising does not distinguish between superior and inferior products 
  4. Advertising undermines social values and promote materialism

Q26: The Economic survey 2019 suggests that the psychological studies can be used in the realm of tax compliance. It is in favour of using religious norms such as "dying debt is a sin" to improve tax compliance. Identify the related dimension of business environment. 

A. Economic

B. Social

C. Technological 

D. Legal 

E. Political 

Choose the correct answer from the option given below: 

  1. A&D 
  2. B&D 
  3. E&C 
  4. A&E 

Q27: Planning is decided in advance what to do and now to do . Choose  the correct sequence of steps to make the process of planning.

A. Developing premises 

B. Follow up action 

C. Evaluating alternatives 

D. Identifying alternatives 

E. Selecting an alternative 

Choose the correct answer from the option given below: 

  1. A, D, C, E, B 
  2. A, B, C, E, D 
  3. D, A, C, B, E 
  4. C, B, A, D, E

Q28: From the below description , arrange the organising process in a sequential order 

A. Assignment of duties 

B. Establishing reporting relationship 

C. Identification and division of work 

D. Departmentalisation 

Choose the correct answer from the option given below: 

  1. D, C, B, A 
  2. C, D, A, B 
  3. A, C, B, D 
  4. B, D, C, A

Q29: Identify the correct sequence in the staffing process 

A. The organisation conducted inhouse trainings and offered opportunities for career advancement in the long run 

B. An advertisement of 'situation vacant’ was published in the daily newspaper 

C. The selected employee was introduced to the office employees and he occupied the position for which he was selected

D. The number and types of human resource available and required were assessed in the organisation      

E. A series of tests and interviews was conducted to shortlist a suitable candidate. 

Choose the correct answer from the option given below: 

  1. D-B-C-E-A 
  2. D-B-E-C-A 
  3. D-E-C-A-B 
  4. E-D-B-C-A

Q30: Arrange the following steps of staffing process in a correct sequence 

A. Performance appraisal 

B. Training and Development 

C. Placement and Orientation 

D. Promotion and Career planning 

E. Compensation 

Choose the correct answer from the option given below: 

  1. E, A, C, D, B 
  2. B, A, D, E, C 
  3. C, B, A, D, E 
  4. A, B,C,D, E

Q31: ‘Which of the following statements are related to limitations of planning? 

A. Planning leads to rigidity 

B. Planning is futuristic 

C. Planning reduces creativity 

D. Planning does not guarantee success

E. Planning involves decision making 

Choose the correct answer from the option given below: 

  1. A, B, C and D only 
  2. A, C and D only
  3. B, C, D and E only 
  4. A, C, D and E only 

Q32: Capital market consists of_________

A. Development Bank 

B. Financial Institutions 

C. Stock Exchange 

D. Treasury Bills 

E. Call Money 

Choose the correct answer from the option given below: 

  1. A, C, E only 
  2. A, B, C only
  3. A, D, E only 
  4. C, D, E only

Q33: ‘Which of the following are the external sources of recruitment? 

A. Direct recruitment

B. Transfer 

C. Casual Callers

D. Campus recruitment 

E. Promotions 

Choose the correct answer from the option given below: 

  1. A, C and D only 
  2. A, B and C only 
  3. B, C and D only 
  4. A and C only

Q34: SEBI is an interim administrative body to promote orderly and healthy growth of securities market 

Find out the correct statements about SEBI 

A. SEBI was established on 12 April 1988 as an administrative body to promote Question: orderly growth of stock market

B. The act of Parliament that governs SEBI is SEBI Act 1994 

C. The basic purpose of SEBI is to form new enterprises 

D. SEBI doesn't protect the rights and interest of investors

E. SEBI is a separate regulatory body 

Choose the correct answer from the option given below: 

  1. A, C, E only 
  2. A, B, D only 
  3. A and E only 
  4. B,C, D only 

Q35: From the following identify the drawbacks of external sources of recruitment 

A. Wider choice 

B. Dissatisfaction among existing staff 

C. Lengthy process

D. Costly process 

E. Competitive spirit

Choose the correct answer from the option given below: 

  1. B, C and E only 
  2. B, C and D only 
  3. A, B and C only
  4. B, D and E only

Q36: Match list I with list II

List I

List II

A. People and material must be in suitable places at appropriate time for maximum efficiency.

I. Espirit de corps

B. This principle resembles with military organization. 

II. Order

C. It will minimize the need for using penalties. 

III. Stabililty of tenure

D. Employees should be given reasonable time to show results.

IV. Unity of command

Choose the correct answer from the option given below: 

  1. A-II,  B- I, C-IV, D-III 
  2. A-II,  B-III,  C-IV,  D-I 
  3. A-II,  B- IV,  C-I,  D-III 
  4. A-III,  B-II,  C-I, D-IV 

Q37: Match list I with list II 

List I

List II

A. Setting performance standards 

I. Management by exception

B. Analysing deviation 

II. Sample checking

C. Measurement of actual performance 

III. Reveals the deviation

D. Comparison of actual performance with standards

IV. Serves as benchmarks

Choose the correct answer from the option given below: 

  1. A-I,  B-III, C-II, D-IV 
  2. A-II, B- I, C-IV, D-III 
  3. A-IV, B- I, C-II, D-III 
  4. D .A-III, B-II, C-I, D-IV 

Q38: Match list I with list II

List I

List II

A. It seeks to protect and promote  interest of consumers.

I. The Standards of Weight  and Measures Act, 1976

B. It aims to check adulteration of food articles.

II. The trade mark act , 1999

C. It provides protection against under weight and under measure.

III. The Consumer protection act 2019 

D. It provides protection against fraudulent marks on products 

IV. The prevention of food adulteration act , 1954 

Choose the correct answer from the option given below: 

  1. A-I, B-II, C-III, D-IV 
  2. A-II, B-I, C-III, D-IV 
  3. A-III,  B-IV, C-I,  D-II 
  4. A-IV,  B-III, C-II, D-I

 Q39. Match list I with list II

LIST I LIST II
A. Separation of planning and execution function
 (I) Standardisation of work
B. Setting benchmarks for every business activity which must be adhered during production (II) Simplification of work
C. Eliminating superflous
Varieties, sizes and dimensions
 (III) Method study
D. Minimizing the cost of production and maximising the quality and satisfaction of the customers (IV) Functional foremanship

 

Choose the correct answer from the option given below:

  1. A-I ,  B-III , C-II , D-IV
  2. A-IV , B- I , C-I , D-III
  3. A-III , B- II , C-IV , D-I
  4. A-II , B- III , C-I , D-IV

 Q40. Match list I with list II

List I List II
(A) Capital Market I. It facilitates transfer of investible funds from savers to entrepreneurs seeking to establish new enterprise
(B) Money Market II. It consists of development banks. commercial banks and stock exchange and facilitate economic development
(C) Primary Market  III. Market with low risk, unsecured instruments where assets are close substitutes for cash
 
(D)Secondary Market IV. It helps existing investors to disunvest and fresh investors to enter market

 A-II. B- IV. C-III. D-1

A-IV. B- III. C-II. D-1

A-II. B- III. C-1. D-IV

A-III. B- IV. C-1, D-II

 Q41. : Read the text given below and answer the questions from. 

Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

 At what level of management is Mr. Murthy working? 

  1. Top level 
  2. Middle level 
  3. Lower level 
  4. Operational level

Q42. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

"He grabs all possible opportunities and leads the organisation" by example and trust. Which quality of a good leader is depicted here? 

  1. Integrity 
  2. Knowledge 
  3. Initiative 
  4. Motivational skills

 Q43.  Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

He ensures hiring competent people for various jobs". 

Which function of management is being performed by MR. Murthy? 

  1. Planning 
  2. Organising 
  3. Staffing 
  4. Controlling

Q44. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

"Every employee is required to undergo training. their jobs are well defined and regular feedbacks are provided so that their long term interest is also served”. 

Above statement describes a step involved in one of the functions of management. Identify the step. 

  1. Selection 
  2. Taking corrective action 
  3. Implementing the plan 
  4. Performance appraisal

Q46. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

"He has also devised various ways to know the reaction of employees” 

Above statement highlights one of the elements involved in communication process. Identify it. 

  1. Sender 
  2. Media
  3. Encoding 
  4. Feedback

Q46  Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

Employees are offered shares at a price lower than the market price”  Financial incentives identified above is: 

  1. Profit sharing 
  2. Co-partnership/Stock option 
  3. Productivity linked wage benefit 
  4. Perquisites

Q47. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

Identify the need satisfied as given by Maslow’s need hierarchy theory? 

  1. Safety/Security need 
  2. Belongingness need 
  3. Esteem need 
  4. Self actualisation need

Q48. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

"All communication must be recorded and filed in the office” Which type of communication is best described in the above statement? 

  1. Lateral communication 
  2. Informal communication 
  3. Grapevine communication 
  4. Formal communication

Q49. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

"Employees were given individual autonomy and reward for performance"
Which non financial incentive is highlighted in the above statement?

  1. Status
  2. Organisational climate
  3. Employee recognition
  4. Career advancement opportunity

Q50. Mr.Murthy is the chairman of a leading business organisation. He grabs all possible opportunities and leads the organisation by example and trust. He always motivates his team and introduced a number of motivational schemes like: 

- Employees are offered shares at a price lower than the market price. 

- Employees are given individual autonomy and rewards for performance. 

He realises that satisfied and secured employees can best focus on organisational success. He ensures hiring competent people for various jobs. Every employee is required to undergo training, their jobs are well defined and regular feedbacks are provided so that their long term interest is also served. 

In order to keep an eye on employees performance. a strategic decision was introduced that all communication must be recorded and filed in the office. He has also devised various ways to know the reactions of employees on different policies and decisions. As a result, employees are highly motivated. goals are achieved and organisation is growing. 

Mr. Murthy always motivates his to n and introduced a number of motivational schemes in the organisation. Which of the following skill is being possed by Mr.
Murthy?

  1. Communication skill
  2. Motivation Skill
  3. Self confidence
  4. Integrity